Thursday, May 10, 2007

Another Innovative Payment Solution from First Bank & Trust

Revel... Gratis... and now telSpace - the latest in cutting edge payment solutions from First Bank & Trust. Read all about the new mobile payments solution here. You can also fine coverage at Banknet 360 and Paymentsnews.

Tuesday, May 1, 2007

Customer Complaints in a Viral Online World

The Netbanker and Wesabe blogs are pointing out the risks consumer complaints create for banks in today's viral online world. The target this time in Wachovia, but it could just as easly be any bank.

Gone are the days where a complaint can be handled discreetly (or worse, haphazardly). Today, banks need to view customer service in a new light and customer contact people need to understand that even a perceived lack of service can catch like wildfire across the net, free for more customers (or potential customers) and the media to read.