Another Innovative Payment Solution from First Bank & Trust

Revel... Gratis... and now telSpace - the latest in cutting edge payment solutions from First Bank & Trust. Read all about the new mobile payments solution here. You can also fine coverage at Banknet 360 and Paymentsnews.

Customer Complaints in a Viral Online World

The Netbanker and Wesabe blogs are pointing out the risks consumer complaints create for banks in today's viral online world. The target this time in Wachovia, but it could just as easly be any bank.

Gone are the days where a complaint can be handled discreetly (or worse, haphazardly). Today, banks need to view customer service in a new light and customer contact people need to understand that even a perceived lack of service can catch like wildfire across the net, free for more customers (or potential customers) and the media to read.

Goodbye, Futon

A humorous look at the state of credit today from the Bank Lawyers Blog

http://www.banklawyersblog.com/3_bank_lawyers/2007/04/goodbye_futon.html

Credit Union Chartered on Cheyenne River Reservation

The National Credit Union Administration (NCUA) has approved a charter and low-income designation for CR Community First Federal Credit Union of Eagle Butte, South Dakota.

The credit union was chartered April 9, 2007, to serve the approximately 12,000 residents of the Cheyenne River Indian Reservation in Dewey and Ziebach Counties, SD. The credit union organizers worked with the Cheyenne River Sioux Tribal Council, the Cheyenne River Housing Authority, and NCUA staff to obtain the charter.

The low-income designation allows the credit union to accept nonmember deposits, and to qualify for loans and technical assistance from NCUA’s Community Development Revolving Loan Program.

Comments from FDIC Chairman Bair During ABA Telephone Briefing on Small Dollar Loans

Select Comments by FDIC Chairman Bair
ABA Telephone Briefing on Small Dollar Loans
March 29, 2007

“We have issued proposed guidelines, the comment period has ended now, to offer CRA credit to banks who are willing to offer responsibly priced small dollar credit products.” – Track 2, Disk 1

“We’re also encouraging direct deposit and offering a lower rate if people will use automatic deductions for the repayments. We think that can, again, it’ll help people who might not have a lot of discipline repaying loans. Those are features that will help them make sure that they repay their loans on time and avoid late fees. It also helps too with the credit risk.” – Track 3, Disk 1

“We want these products to be widely available.” -- Track 3, Disk 1

“We’d like to try to work with banks to see if can get more products along these lines offered.” – Track 3, Disk 1

“We do plan to finalize the Guidelines expressly providing for CRA credit.” – Track 3, Disk 1

“I think the credit risk of these products, there is a perception that it is higher than it is. And I think certainly, the consortium of Pennsylvania credit unions are offering basically the same product with some differences that the North Carolina State Employees Credit Union is offering with a much more diverse customer base. So far they feel that they are at least breaking even and I think they are actually going to be turning a profit and may actually be reducing the rate they are offering. They are currently at 18% now.” – Track 4, Disk 1

“If they [the North Carolina State Employees Credit Union] can turn a profit at 12%, you can’t tell me these banks can’t try to turn a profit at 36%.” – Track 4, Disk 1

“We want this [bank small dollar lending] to be broadly available.” – Track 4, Disk 1

“I have no doubt banks will make money. We just got to get them to try it.” – Track 5, Disk 1

“I think most banks already have lines of credit linked to checking accounts or they make small dollar installment loans. I think the products are already there. It’s just a matter of how broadly available they’re made. So, I in terms of developing infrastructure to offer the product, the products are already there.” -- Track 5, Disk 1

“I just think the start up costs should be that high.” – Track 5, Disk 1

“We’re trying to provide deposit incentives as well as CRA incentives for people to launch pilots so we can prove this to bankers.” -- Track 5, Disk 1

“We’re happy to give it the FDIC seal of approval if you’re below that [36% APR]. We’ve talked to a lot of consumer groups. I think the consumer groups will be happy with it too.” -- Track 5, Disk 1

Quotes from Others:

“All you would need to do is to when the examiners are conducing the CRA examination mention that you do make small dollar loans such as we’re talking about today, and they will consider those and they will consider those favorably.” -- Bob Mooney, Track 7, Disk 1

Ranking the Bank Regulatory Agencies - OCC in a Landslide

Geared toward a broad audience of job seekers, researchers, federal employees and government leaders, Best Places to Work draws on responses from more than 221,000 civil servants to produce detailed rankings of employee engagement across 283 federal agencies and subcomponents.

The Partnership for Public Service and American University’s Institute for the Study of Public Policy Implementation use data from the Office of Personnel Management’s Federal Human Capital Survey to rank agencies and subcomponents. Agencies and subcomponents are ranked on a Best Places to Work index score, which measures overall employee engagement. The Best Places to Work score is calculated both for the organization as a whole and also for specific demographic groups.

In addition to this employee engagement rating, agencies and subcomponents are also scored in 10 workplace environment (“best in class”) categories such as effective leadership, employee skills/mission match and work/life balance.

Best Places also offers a snapshot overview of each agency and subcomponent, trend data on changes since 2003 and 2005, tips and information for job seekers, and expert analysis of what the results mean.

OCC (Score 79.4)

FDIC (Score 59.5)

OTS (Score 53.4)

Zopa on its Way to the US

Zopa sent an email this week announcing its much anticipated launch in the U.S. The launch was been the subject of much anticipation. The email was not specific about the model. However, it is widely expected that it will need to differ from the model in the U.K. given the constraints associated with U.S. banking and securities laws and the patchwork of state laws.

The Open Source Credit Union blog has speculated that the model will involve a CU acting as a intermediary to some degree. A post at the Bankwatch blog hypothesizes that Zopa will be partnering with a credit union in every state.